ML Agency focuses on the delivery of unrivalled customer service from the first stage of receiving instructions through to the final report – clear cut execution demonstrations why ML Agency is one of the fast growing medical report provider in the UK. All medical legal reports are quality checked to ensure presentation accuracy, the presence of a clear prognosis and compliant with the Civil Procedure Rules. There may be exceptional reports where amendments may be required – ML Agency does not charge for minor amendments requested by clients.
- Receive your enquiry / Instruction
- Set up client case on our management system
- Send acknowledgment to solicitor including our reference number and details of the case handler.
- If nominations are requested, three local expert’s profiles are sent to the solicitor. Nominations include availability, costs and other terms and conditions.
- Once a doctor is nominated, we call the client to check their availability and schedule the appointment.
- Appointment letters are sent to the client and the solicitor as well as text messages to the client to the run up of the appointment.
- Once the appointment has been confirmed as attended, the medical report is sent over to the solicitor.
- Any amendment requests, part 35 questions, addendum reports etc. can then be completed usually over email to our case handlers.
- Rehabilitation Services can also take place after this point and quotes can be sent out to the solicitors immediately.
- The case remains open with all its history. If amendments, addendum reports or part 35 questions are received at any stage, we promptly acknowledge the request and aim to fulfil the request as soon as possible.
- Notification of the case closing is recorded in our system and details are kept in our system for a period of three years (please refer to the Data Protection section).